Real Organic Foods will always replace faulty or damaged products free of charge. Breakages must be notified within 48 hours of delivery. If a product is not to your satisfaction for reasons other than damage or breakage, please contact us before returning the product. Your statutory rights are not affected.
For non-perishable goods you have the legal right under the Distance Selling Regulations to cancel your Order within seven days of receipt of your goods (with the exception of any made to Order items). You do not need to give us any reason for canceling your contract nor will you have to pay a penalty. However, you will need to notify us by email or post if you wish to cancel your contract. For non-perishable items, you shall bear the cost of any product returns except where the product is faulty or in unsatisfactory condition.
Returned goods must be received within twenty-one days of delivery. Once you have notified us that you are cancelling your contract, any sum debited to us will be re-credited to your account as soon as possible and in any event within thirty days of your Order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when they were dispatched to you.
We endeavour to respond to all complaints within five working days. Please contact us. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and will keep you fully informed throughout the process.